Frequently Asked Questions (FAQ)

Below are some frequently asked questions about the SwitchLok product line


Is the adapter any less secure than the SwitchLok case?
No. It offers the exact same holding power as the case.

Can I still use Qi wireless charging?
The SwitchLok case was designed from the ground up to work with wireless inductive charging. It works with every charger we have tested. With the adapter, we cannot promise that it will work due to the large variety of cases thicknesses and possible locations.

Are my credit cards safe next to the case?
Yes. ‘Chip’ cards are unaffected by magnets so there is no concern for those type of cards. For the older magnetic stripe technology credit cards, even rubbing them directly against the phone case should not cause damage to the magnetic strip on the back of the card.

Will this be affected by heat or cold? Can I use it in the desert or in the snow?
SwitchLok will be just fine in any environment that you can personally tolerate. In fact, in the cold, the magnets will become even more effective. As for the heat, there will be no degradation of the magnet’s ‘power’ up to 175 F/80 C

How does the phone stick in place yet you can still easily pull it off?
This is the magic of SwitchLok. Our engineering takes advantage of the way people interact with the phone and the unique properties of magnets.

Have you thought about a mount for __? Are there any other future mounts planned?
Yes, yes, yes! We have so many ideas in the pipeline, some of which are even in the prototype stage but we are laser focused on executing this campaign first. If you have a killer idea, let us know at info@switchlok.com.

What phones will you make cases for? Why don't you make a case for my phone?
We would love to make a case for every major phone out there but we are simply not able to at this stage. As we grow, we have plans to make cases but the tools required to manufacture them are very expensive and we are a small company. By offering the case adapter, almost everyone can enjoy the SwitchLok system.

I noticed that the elastic armband is getting 'frizzy'. Should I be worried?

No need to worry. This is normal and will actually make the 'grip' of the hook and loop (Velcro) stronger. The armband should last for years with everyday use.

How do I clean my SwitchLok?

The best way to clean all of the plastic components is to wipe them down with a damp cloth or towel. The armband can be washed under water and then hung to dry--it should not be put in a washing machine or dryer. None of the other components should be immersed in water.